FileBank has saved us thousands of hours in employee time. By helping us organize and review records online, instead of physically storing and retrieving documents, our integration of FileBank has allowed us to expand our offices, hire for strategic new positions, and make our processes far more efficient.

Our move toward cloud-based technology was triggered, in part, by Hurricane Sandy…We now manage more than 4,800 files using FileBank’s V-Cabinet. The electronic document management system has reduced the time it takes our staff to find files and has streamlined our in-house operations.

There is something to be said for the force of personality and careful attention to detail that Greg brings to the business that makes it feel more like a personal relationship than a business relationship. That is what has served the MET well over the last 30 years.

Greg and FileBank’s attention to detail, with respect to safety of the physical environment, fire suppression, lighting, health and well-being of the staff, really stands out compared to other vendors. It gives us comfort, especially when we have so many valuable assets stored at FileBank.

We wrote initial terms and conditions with FileBank and the MET in the 1990s and we just keep re-upping that same contract because we have nothing to worry about. We know we have Greg looking out for our stuff and Greg trusts that we are going to pay on time — nothing has changed. It has been an overwhelmingly positive experience. The level of service, accessibility, and availability is unparalleled. The service we receive is far beyond what is in our contract.

It is remarkable that Greg knows how I take my coffee, he has it ready for me every time I come out there.

FileBank has always provided necessary training and we receive professional and courteous assistance from the entire staff. They consistently make themselves accessible to any inquiry or issue at hand. They show pride in working with our district and attempt to be proactive whenever possible.

Millburn Township contracted with FileBank in 2014 for assistance with records management for town hall records and we are all very pleased with their services. The staff at File bank is always reachable, diligent, professional and open to new ideas on how best to satisfy our needs as a municipality. Records management is a huge task for Municipal clerks Offices and with our limited resources File Bank has been exactly what we were looking. File Bank has stored, identified, inventoried and properly purged records for the township and I would recommend their services.

We have been pleased with the responsiveness and professionalism of the operation at FileBank. We now have over 2000 files in storage and have been impressed with theefficiency of retrieval of information when I need it. FileBank continues to superbly handle our archiving and storage needs. Weare very happy with their prompt service and outstanding commitment and look forward to continued business together.

Anyone in education can tell you how difficult, and often scary, it is to make big changes in how we do things. Schools have so many moving parts, so that between different buildings and departments it is unfathomable how much paperwork must be saved: files, forms, and important documents.

Last March, as schools across the country reevaluated how they were going to operate, when the decision to go remote was made everyone said, “Well, thank God we have FileBank!”
I would be lying if I told you it wasn’t a very scary leap at the start, but now, I couldn’t imagine the situation we would be in if we hadn’t taken that leap. I am the Director of Special Services at West Caldwell Public Schools in New Jersey and have been in education for 20 years. When I need a file or a document, it’s usually urgent and it’s usually for a legal case or when something has gone wrong, so the idea of handing all my files over and not having the physical copy was daunting. The FileBank team advised me to speak with people in a district that had already gone digital, so I went to visit the Rutherford school district. They told me that before FileBank, the sleek conference room we were sitting in was a filing room packed with cabinets and boxes. They were clear that making the switch was the best thing they had done. Hearing this come from another district was comforting.

FileBank’s service was above and beyond my expectations. The process was seamless: not only did they come and take all our files in a single morning, but they were very clear about next steps and were responsive to all our questions and concerns. I had to convince my teams it was going to be okay, and the FileBank team was so on it. Everyone working from home, we were not able to go into the buildings yet, but we never felt untethered from the documents we needed. We knew we would be able to access our files and that there was always help if we needed it. Our FileBank reps are on a first name basis and always there when we need them. They take being there for their client to the next level.

We could not be more grateful that we digitized our important documents with FileBank. When we were hand-filing documents everything took endless hours to find, organize and edit, while now I have one person taking care of everything within minutes. We are streamlining our process and still able to customize, personalize, and organize in a way that works.

The FileBank team cares about customer service and they are passionate about what they do. You have to be willing to change, and I would recommend FileBank to anyone looking to make life easier and reduce the burden of paper, especially in schools.

The Nutley Board of Education engaged the services of FileBank, Inc., to convert microfilm and microfiche files. Their service was highly satisfactory and provided as scheduled. FileBank successfully worked with our Guidance Department to complete the project.

Utilizing FileBank for off-site data storage allowed us to expand and use the added space for needed teacher conference rooms, not to mention the added sense of relief that all of our critical data was safe from fires, floods, power failures, theft and unauthorized access.

We are so grateful to have worked with FileBank, especially during the pandemic. It was such a relief to not have to worry about getting locked out of the files we needed when our buildings were closed. By digitizing our documents, we cleared space in our office that was overflowing with paper, and are now using that space for other things.
Every Filebank representative is extremely accommodating, kind, and knowledgeable about their products and how they could help our needs. Their professional service is complemented by their personal touch. Jeannette treats you like an extended family member, not like a customer.

Jeannette [Castro] was consistent and persistent in making sure our workspace was the way we wanted it. When things got chaotic in the office, it was reassuring to know that Jeannette was taking care of what needed to happen.

The FileBank facility is immaculate, from the workspaces to the storage area; everything is pristine. I would absolutely recommend FileBank to anyone!