Jeannette Castro began her career with FileBank, Inc., in 1997 as the Customer Service Manager of Operations, managing the daily operations for four customer service associates and five warehouse personnel, while also handling account management. Jeannette left FileBank in 2007 to take a position as the Customer Service Operations Manager with Cornerstone Records Management, where she managed eight-customer service associates and nine warehouse employees. In her role, she developed standards, processed improvements in the customer service and warehouse departments, and cross-trained employees. In 2014, Jeannette took a position as the Customer Relations Manager with East Coast Toyota, handling similar functions. Since March 2018, when she returned to FileBank as a Sales Executive, Jeannette continues to present, promote, and sell products/services, perform cost-benefit and needs analyses for existing/potential customers and reach out to customer leads through cold calling, and meets sales targets and outcomes. She has two Certificates from Rutgers University: one in Project Management and the other in Green Six Sigma.